Terms and Conditions Policy
Welcome to Crusino. The following Terms and Conditions explain the rules that govern use of our platform and define the contractual relationship between us and our users. By accessing our website and services you accept these terms, along with any documents they incorporate by reference. Responsibility for compliance with local laws rests with each player, and we require that accounts be used only in accordance with these terms, applicable law, and any restrictions communicated to users during registration or verification.
Account responsibilities
Registration and verification
Accurate and current personal information must be provided at registration. Identification and proof of address are required for identity verification before certain transactions, including larger withdrawals. Failure to complete verification on request may limit account access, deposit and withdrawal capabilities, or result in account suspension.
Account security
Passwords and account credentials must be kept confidential. Any activity conducted through a user’s account is the account holder’s responsibility. Promptly notify our support team if unauthorized access is suspected. Multi-accounting or allowing others to use your account is prohibited and may result in closure and forfeiture of funds.
Eligibility requirements
Users must meet the minimum age requirement applicable in their jurisdiction, which is at least 18 years in most regions or higher where local law requires. Accounts originating from restricted jurisdictions listed on the site are not permitted. Responsibility to determine whether online gambling is lawful in a player’s province or territory rests with the player; acceptance does not imply local licensing or approval.
Acceptable use of the service
Services must be used lawfully and in good faith. Fraud, collusion, identity fraud, chargebacks, use of VPNs or proxies to bypass geographic restrictions, and exploitation of system errors are prohibited. Abusive behaviour toward staff or other users and attempts to manipulate game outcomes or promotional mechanics will result in corrective action, including account closure and withholding of funds where permitted by law.
Bonus and promotion rules
Promotions are offered under specific terms and conditions which form part of these Terms. General principles include minimum deposit requirements, wagering or playthrough conditions, contribution rates by game type, maximum bet limits while bonus funds are active, and exclusions for certain payment methods. Bonus abuse, including creating multiple accounts to claim repeated offers, may lead to reversal of bonus funds and restrictions on the account.
Deposits and withdrawals
Supported payment methods and currency options are listed on the cashier. Minimum and maximum limits apply per method and may vary by jurisdiction. Deposits are usually credited instantly; withdrawals are subject to verification and processing times and may incur third-party or network fees. We reserve the right to apply hold periods, request additional documentation, and use reasonable order of payment for credits and debits.
Dispute handling
Any dispute should be raised promptly via our customer support channels. We will investigate and respond within a reasonable timeframe. If a resolution cannot be reached informally, terms may specify escalation to mediation or arbitration where permitted. Use of remedies under these Terms does not preclude statutory rights available under applicable law.
Updates to the terms
Terms and Conditions may be updated periodically. Material changes will be posted on the site and notified to users by email where practicable. Continued use of the service after changes are posted constitutes acceptance of the revised terms. Suspension or restriction actions may be taken to ensure compliance with updated rules or legal requirements.