General Terms and Conditions

This page sets out the terms and conditions that govern your use of Crusino. It explains the relationship between our service and you as a player, and describes the rules we apply to accounts, payments, promotions and disputes. By using the site you accept these terms and any additional rules posted in specific sections such as promotions or verification requests.

Account responsibilities

You are responsible for keeping your account details accurate and up to date. Only one personal account is permitted per person, household and payment method unless we explicitly agree otherwise. Protect your login credentials and notify us immediately if you suspect unauthorised access. We may require identity verification (KYC) at any time and will restrict withdrawals until verification is complete. We reserve the right to suspend or close accounts where fraud, chargebacks, bonus abuse or other breaches of these terms are suspected.

Eligibility requirements

To register and play you must meet the minimum age requirement in your province or territory and be located in a jurisdiction where use of our services is permitted. You must not be on any self-exclusion or exclusion list that prevents you from gambling. It is your responsibility to ensure online gambling is allowed where you live. We may refuse registration or limit access for users from restricted locations.

Acceptable platform use

Use of the platform must be lawful and honest. Prohibited activity includes, but is not limited to, use of VPNs or proxies to bypass location checks, automated play or bots, collusion with other players, money laundering, and manipulation of games or promotions. Report any security issues or suspected abuse to our support team. Violations may result in account suspension, forfeiture of funds and, where appropriate, referral to authorities.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms published with each offer. Eligibility, wagering requirements, game contributions, maximum bet limits and expiry periods vary by promotion. Deposits from certain payment methods may be excluded from offers. Any attempt to abuse promotions may lead to disqualification and removal of bonus funds. We may require verification before crediting or paying out promotional winnings.

Deposits and withdrawals

Accepted payment methods in Canada include common debit and credit cards, Interac and a range of e-wallet and crypto options where shown in the cashier. Minimum and maximum deposit and withdrawal amounts, processing times and any applicable fees are displayed in the cashier and can vary by method. Withdrawals are subject to verification checks and to any limits set on your account. Third-party fees charged by banks or payment providers are your responsibility.

Dispute resolution

If you have a dispute, contact our support team first via live chat or [email protected] so we can investigate. Keep records of transactions and communications to help the review. We will attempt to resolve issues promptly and in good faith. If a matter cannot be resolved informally, further options will depend on applicable law and the dispute resolution mechanisms set out in these terms.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of Crusino after changes are posted constitutes acceptance of the new terms. If you do not agree with an update you should stop using the service and close your account.