Privacy and Data Policy
Welcome to Crusino's Privacy Policy. This page explains how we collect, use, store and protect personal information when you create an account, make deposits or otherwise interact with our site. We respect your privacy and aim to be clear about what data we hold, why we hold it and how you can manage it.
Types of data we collect
We collect several categories of information to provide and secure our services. This includes data you give us directly, data collected automatically and transactional records related to your play and payments.
Personal data
Personal data typically includes your full name, date of birth, residential address, email address, phone number and any identity documents provided for verification (passport, driver’s licence, utility bill). We also record account credentials such as your username and password in a secured form.
Technical data
Technical data covers device and connection information like IP address, browser type, device identifiers, operating system, geolocation where necessary to enforce geo-restrictions, and log data from your sessions. This information helps us keep your account secure and the site functioning correctly.
Transactional data
Transactional data includes deposit and withdrawal records, payment method details (partially masked), wager history, game activity and bonuses applied to your account. We keep these records to process payments, resolve disputes and meet compliance obligations.
Use of information
- To open, maintain and manage your account and to process deposits and withdrawals.
- To verify identity for KYC and to prevent fraud, money laundering and other abuse.
- To provide customer support and to respond to enquiries or complaints.
- To operate and improve our services, analyse trends and personalise your experience where you have consented.
- To communicate important security or policy updates and, if you opt in, marketing and promotions.
Data protection practices
We apply industry-standard security measures to protect personal information. Controls include encrypted connections, access controls, internal policies and regular staff training. We limit access to data to authorised personnel and accredited service providers who support our operations.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and marketing. You can manage cookie preferences through your browser settings or via our cookie banner where available. Third-party analytics and advertising partners may also use cookies as described in their own policies.
User rights
Depending on your jurisdiction, you may have rights to access, correct, delete or export your personal data, and to object to certain processing. To exercise these rights, sign in to your account to update information or contact our team at [email protected]. We will respond in accordance with applicable laws.
Access, correction and deletion of data
You can update most account details from your profile. For document updates, verification queries or deletion requests, contact [email protected]. Please note that we may retain certain information where required by law or to resolve disputes and to comply with our regulatory and security obligations.
Information sharing and third parties
We may share information with payment processors, identity verification providers, game and platform vendors, fraud prevention services and legal or regulatory authorities when required. All third parties we work with are bound to protect data and use it only for authorised purposes.
Privacy policy updates
We may update this policy from time to time. Significant changes will be communicated by email or via notices on the site. Continued use of the service after an update indicates acceptance of the revised terms.