Responsible Gambling Policy

At Crusino we take player safety seriously and are committed to promoting responsible gambling. We want every player to enjoy controlled play and to have the tools and information needed to manage their activity. This page explains the protections we offer, how to use account controls, and where to get help if gambling becomes a concern.

Player protection principles

We base our approach on simple principles: protect vulnerable players, provide clear controls, and act quickly on requests. We respect privacy while using verification checks to prevent underage play. Our team monitors activity for signs of risky behaviour and will intervene where necessary to protect players.

Activity-control tools

You can control your account activity at any time using the tools below. Most options are available in your account settings; for assistance contact our support team through the site.

Deposit limits

Set daily, weekly, or monthly deposit limits to keep spending within your comfort zone. You can reduce limits immediately. Requests to raise limits are subject to a cooling-off period for your protection.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. These are designed to prevent chasing losses and help you stick to a budget.

Time limits and session controls

Use session reminders and forced breaks to limit play time. You can set maximum session lengths or schedule regular time-outs. Taking short breaks can help maintain balanced play.

Account breaks and self-exclusion

Temporary account breaks allow you to lock your account for a set period. For long-term gaps, self-exclusion removes access for a chosen duration and blocks promotional contact. To self-exclude, use the self-exclusion option in your account or contact support; we will confirm and apply the exclusion promptly. Reinstating an account after self-exclusion requires a verification process and completion of any mandatory waiting period.

Recognizing signs of problematic behaviour

Warning signs include increasing time spent gambling, betting larger amounts to get the same level of excitement, borrowing to gamble, lying about gambling, or neglecting work and family. If you notice these changes in yourself or someone close to you, consider using our tools or seeking external support.

Tips for maintaining control

Practical steps that help include setting strict deposit and loss limits, scheduling play times, sticking to pre-set budgets, avoiding gambling when under stress or after alcohol, and not using credit to fund play. Regularly review your account activity and enable session reminders.

Professional help and support organisations

If you need further assistance, reach out to recognised support services such as GamCare or Gambling Therapy, or contact your provincial helpline and local health services for confidential counselling. If you need us to help connect you with support options, contact customer support through the site.