Contact our team
Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Reach out by live chat, email, or phone for fast assistance on KYC verification, deposits and withdrawals, bonus enquiries, or device troubleshooting. We support CAD payments like Interac and can guide you through account security and responsible gambling tools. See the contact options below for the quickest way to get help.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat and email, typical reply within minutes on chat, email replies within 24 hours) |
| General Enquiries | [email protected] (business and account questions, reply within one business day) |
| Affiliate Enquiries | [email protected] (partnerships team, typical reply 48 hours) |
| Phone | +1 416 298 4731 (phone support in English, voicemail available) |
| Working Hours | Live chat 24/7; email Mon-Fri, 09:00-18:00 ET; phone Mon-Fri, 09:00-18:00 ET |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please use [email protected] and include a clear subject line, your account username and up-to-date contact details to avoid delays. Email lets us track your enquiry and provide documented responses for verification and follow-up.
Submit your enquiry
Response Time
Our support team aims to respond quickly: most inquiries are answered within one business day. Simple account and payment questions are usually handled first, while more complex cases such as KYC checks or dispute investigations can take longer depending on their nature. If you need faster help, use live chat for immediate assistance during available hours.
Feedback
We want to hear from you. Share feedback, suggestions, or ideas to help improve the site. Every message is reviewed carefully by our team and used to improve the service and the user experience. Send your thoughts anytime - we review submissions and act on common requests to enhance features, promotions, and customer support.